Risk management – Principles and guidelines

Published by ISO in November 2009.

ISO 31000:2009 provides principles and generic guidelines on risk management.

ISO 31000:2009 can be used by any public, private or community enterprise, association, group or individual. Therefore, ISO 31000:2009 is not specific to any industry or sector.

ISO 31000:2009 can be applied throughout the life of an organization, and to a wide range of activities, including strategies and decisions, operations, processes, functions, projects, products, services and assets.

ISO 31000:2009 can be applied to any type of risk, whatever its nature, whether having positive or negative consequences.

Although ISO 31000:2009 provides generic guidelines, it is not intended to promote uniformity of risk management across organizations. The design and implementation of risk management plans and frameworks will need to take into account the varying needs of a specific organization, its particular objectives, context, structure, operations, processes, functions, projects, products, services, or assets and specific practices employed.

It is intended that ISO 31000:2009 be utilized to harmonize risk management processes in existing and future standards. It provides a common approach in support of standards dealing with specific risks and/or sectors, and does not replace those standards.

Ordering information

Available in PDF and printed edition (US only).

Managing for the sustained success of an organization – A quality management approach

This new standard was published in November 2009 by International Organization for Standardization.

This third edition of ISO 9004 has been updated to include information on managing for the sustained success of an organization. The standard has had substantial changes made to its structure and contents.

What is sustained success?

The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.

How can sustained success be achieved?

• By meeting the needs and expectations of your customers
• By the effective management of your organization
• Through awareness of your organization’s environment
• By learning and improving.

How can ISO 9004 help?

ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.

ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations.

ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. It also provides guidance for the systematic and continual improvement of your organization’s overall performance.

ISO 9004 can be used alongside ISO 9001 and other management system standards, but can also be used independently.

ISO 9004 is not intended for certification, regulatory or contractual use.

Ordering information

This standard is available in PDF or printed edition.

Sustainability in building construction – General principles

This standard was published by International Standards Organization (ISO) in May 2008. It identifies and establishes general principles for sustainability in buiding construction. It is based on the concept of sustainable development as it applies to the life cycle of buildings and other construction works, from their inception to the end of life.

ISO 15392:2008 is applicable to buildings and other construction works individually and collectively, as well as to the materials, products, services and processes related to the life cycle of buildings and other construction works.

However this standard does not provide levels (benchmarks) that can serve as the basis for sustainability claims. It is not intended to provide the basis for assessment of organizations or other stakeholders.

Ordering information

This standard is available in printed and PDF edition.

Quality management systems – Requirements

Standard was developed by Technical committee 176 (Quality management and quality assurance), Subcommittee 2 – Quality systems). As a fourth edition it revises previous editions, that span back to 1987, when the original ISO 9001 was published.

ISO 9001:2008 provides clarifications to the existing requirements of ISO 9001:2000 based on eight years’ experience of implementing the standard worldwide and introduces changes intended to improve consistency with the environmental management system standard, ISO 14001:2004.

ISO 9001:2008 specifies requirements for a quality management system where an organization

• needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
• aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization’s ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements

Ordering instructions

All editions and version mentioned below are identical.

If you are from U.S. you can order printed or PDF edition

If you are from outside of U.S. you may order printed edition or PDF edition

If you are interested in trilingual (English, German, French) version, printed edition is available.

AENOR published Spanish language version, which is available as printed or PDF edition.